Last updated: 1 October 2026.
About These Terms
These terms apply to bookings made with Sutton Cabs / Station Cars 247, operated by [Company legal name], Stonecot Hill, Sutton SM3 9HH, licensed by Transport for London as a private hire operator, licence [TfL licence number].
Bookings
A booking is confirmed when you receive a confirmation by text, email or phone. Please check that all details are correct, including addresses, times, flight numbers and passenger and luggage numbers.
Fares
Fares are fixed and quoted before you book. The quoted fare covers the journey as booked. Changes to the route, extra stops, additional waiting time or extra passengers or luggage may change the fare. [Confirm waiting time, parking and toll charges].
Payment
We accept card and cash. [Confirm when payment is taken].
Airport Pickups
Airport bookings include flight tracking. Meet and greet is available on request. [Confirm free waiting time after landing].
Child Seats
Child seats are available on request and must be requested when booking. Passengers remain responsible for ensuring children are safely secured in line with UK law.
Cancellations
[State your cancellation policy, including notice required and any charges].
Luggage and Pets
Please tell us about large or unusual items, and about any animals, when you book so we can send a suitable vehicle. Assistance dogs are always carried.
Conduct and Safety
Drivers may refuse to carry passengers who are abusive or who put the driver, vehicle or other passengers at risk.
Lost Property
Contact us as soon as possible on 020 3642 3276 if you leave something in a vehicle.
Complaints
If something has gone wrong, email info@stationcars247.co.uk with your booking details and we will respond. You can also contact Transport for London about licensed private hire services.
Privacy
See our Privacy Policy for how we handle your data.
Questions? Contact us.